Incidents and defects
We diagnose failures, restore critical journeys, identify the root cause and prevent recurrence.
Technical foundation for business
We keep your website healthy and develop it systematically
We take responsibility for stability, security, performance and post-launch changes. We support both our own and third-party projects under a transparent operating model.
STATUSSTABLE
UPTIMEMONITOREDBACKUPVERIFIEDRELEASECONTROLLED
WEBSITEONLINE
SERVERHEALTHY
DATABASESYNC
SECURITYACTIVE
P1INCIDENTIN WORK
P2IMPROVEMENTPLANNED
P3NEW FEATUREBACKLOG
SLAagreed service rules
1 TEAMsingle accountability
360°technology and growth
Area of responsibility
We do more than fix bugs: we keep the product under control
Support combines daily technical work with development driven by business priorities. You see project health, the task queue and the result of every change.
Security and updates
We manage CMS, modules, dependencies, access, certificates and vulnerabilities without chaotic updates.
Backups
We configure file and database backups, verify their integrity and test the recovery path.
Performance and stability
We optimize Core Web Vitals, queries, cache, images, servers and behavior under load.
Integrations
We maintain payments, delivery, CRM, ERP, APIs, marketplaces and data exchange.
Content and new sections
We add pages, products, languages, campaigns and visual content without breaking the system.
SEO and analytics
We monitor indexing, technical errors, GA4/GTM events, conversions and data quality.
Feature development
We design and release new capabilities in short, controlled iterations.
Engagement model
We join at the level your business needs right now
Start with an audit, hand over recurring support or build a permanent development team. Scope and priorities can change over time.
Audit and stabilization
We examine an unfamiliar project, document risks and critical issues, and define a safe takeover plan.
For switching from another contractorOngoing support
Monitoring, backups, fixes, updates and small planned improvements.
For stable daily operationSupport and growth
We combine technical care with design, development, SEO, analytics and new features.
For continuous product growthDedicated team
We assign a manager and relevant specialists, working in sprints from one shared backlog.
For a large continuous workloadSLA and priorities
Every request has a priority, an owner and a control deadline
Before we start, we agree communication channels, working hours, response times and escalation rules. Exact parameters are recorded in the contract for your project.
CRITICAL
Immediate escalationSales or a critical process has stopped
The site is unavailable, or payment, checkout or a critical integration is not working.
HIGH
Priority queueA function is working incorrectly
The issue affects some users or processes, but a temporary workaround is available.
PLANNED
Sprint planningPlanned change or development
New sections, automation, design, optimization and tasks without emergency impact.
Responsible managerSingle task channelHistory and reportingIncident escalation
Operating cycle
From the first audit to a predictable pace of development
First we regain control of the technical foundation, then create a rhythm in which urgent issues do not displace important growth.
- 01
Audit
Code, server, CMS, access, integrations, analytics and accumulated issues.
- 02
Protection
Backups, staging environment, monitoring and access control.
- 03
Backlog
We combine tasks, assess impact and agree priorities.
- 04
Delivery
Development, content, design, SEO and integrations at an agreed pace.
- 05
QA and release
We test changes separately, perform a controlled release and verify the result.
- 06
Report and plan
We show completed work, time spent, metrics and next priorities.
Third-party or legacy project
We can take over a website we did not build
We do not insist on rewriting everything. First we assess the actual condition, separate critical risks from desirable improvements and propose a transition plan without stopping the business.
Request an initial audit
Code and architecture review
Server and backup audit
Map of integrations and external services
Security and access review
List of urgent fixes
Stabilization and growth plan
Technology
We work with popular CMS platforms and modern custom stacks
We support content websites, e-commerce, proprietary systems and complex integrations. For unfamiliar technology, we honestly assess takeover feasibility after an audit.
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Starting the engagement
Let us begin with a short conversation about your website
Describe the technology, current issues and preferred working model. We request access only after agreement, perform an initial assessment and propose a clear onboarding plan.
Discuss support